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Oh no! Having Technical Difficulties? We can try to help.
There are some specific things you should try prior to contacting support.
Start with the first tab and work your way through each of the solutions provided
TechDiff1

How to clear your browser cache:
This should be the first thing you try. It can almost always fix the issue.
  • Clear Cache on Chrome:
ChromeCacheClear1
  • Clear Cache on Firefox:
FirefoxCacheClear1

Clear Adobe Flash Cache:
This is separate from Browser Cache and must be done online at the Adobe site
Click this link: Flash Cache

Flash3

Update Adobe Flash:
You can download updates here: http://get.adobe.com/flashplayer/
Make sure you "uncheck" the box asking if you would like to download McAfee Antivirus or any other add-on they are offering!

Flashupdate1

  1. Unplug your modems power cable. This is the line running from your modem to the wall plug-in
  2. Leave it unplugged for a minute or two
  3. Plug it back in and wait for the lights to stabilize
  4. Restart your browser and see if the game loads
  • Note: This usually works to fix "White Screen" or DNS errors.

At this point, if you have tried all the other tabs and you're still having issues, you will need to contact game support for further help by clicking the "Help" tab at the top of your game window or using the email: support@nevosoft.com.
Please follow these instructions so that you can get the help you need as quickly as possible.

  • Explain the issue you are having exactly - white screen, dns error, loading to 2/11 etc. and let them know which browser you are using.
  • Make a numbered list of all the things you have already tried to resolve your issues. It would look something like this:
  1. Cleared Cache
  2. Cleared Flash Cache
  3. Tried Browser x & x
  4. Cycled modem
  • Note: If you let them know what you've tried already, it will save time in finding the proper resolution.
  • Lastly, please be as clear and concise as you can.
    Remember most support technicians have English as their second language, so try to refrain from using slang or regional colloquialisms. This will help to facilitate easier communication.
  • More information can be found here: Contact Support

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